Refund policy

Returns & refunds

Because perfume is a personal-care product, we can only accept returns of unopened bottles in their original sealed packaging.

Damaged, faulty or wrong item

If your order arrives damaged, leaking or not what you ordered, email support@a87.shop within 24 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or refund you in full, including delivery.

Change of mind

Unopened, sealed items can be returned within 24 hours of delivery. Return delivery is paid by the customer. Opened items cannot be returned. If you're unsure about a scent, we recommend starting with a 10 mL.

Refunds

Once we receive and inspect the return, we'll email you to confirm. Approved refunds go back to your original payment method. Card refunds usually show within 5–10 working days, depending on your bank. Tabby refunds follow Tabby's own timelines.